FAQ
Straight answers to the questions operators actually ask.
What should I open first?
Open Overview for current findings. If there is nothing relevant yet, use Learn Winston to choose an available task or check your connections.
Why are there only a few cards?
Overview prioritizes findings and can group several items into one card. The visible card count is not the number of monitors or affected items. Open the card and monitoring Details for context.
Does no card mean everything is fine?
No. "All stores look normal right now" appears only after a check read your data. Otherwise a check may lack data, not apply, sit below your sensitivity threshold, or not have run; the coverage line and Details say which. Cards and statuses.
Does Review approve an order or send a message?
Opening an Overview review is different from approving an action. Read any drafted message before sending it. Work Audits covers actions routed for review; direct requests and configured scheduled deliveries can follow other paths. If you want a draft only, say explicitly not to send, publish, submit or change records: preparing text is different from delivering it. Review and approve.
Can I ask Winston to watch something new?
Yes. Describe what you want watched and ask whether it is supported. Confirm whether the result would be a monitor, skill or scheduled task. Verify what was saved; a chat confirmation alone is not enough. Custom monitoring.
Can it monitor marketing or HR data?
That depends on the available connection, data and supported check. A connector does not automatically add an Overview monitor. Use a narrowly scoped request and confirm the audience for sensitive information. Data coverage.
Are the numbers live?
Check the source date. Overview may use saved evidence, while a new request may query newer data. Last checked and data as of are different timestamps.
Is a resolved alert money saved?
Not by itself. It means the finding is no longer active. Read the reason and verify any actual action or outcome separately.
Can Winston write to my POS or another system?
Only where the operation is supported and permitted. Confirm the exact connection and workflow; do not infer write support from the provider name or API-key permissions alone. Data coverage.
Will I be notified when a task fails?
Only if you switch on Scheduled task failures under Your checks (any Overview card's menu), with Show for a card or Email for your inbox. It reports a failed run, not a failed delivery. Use Scheduled-task troubleshooting if a result is missing.
How do I get findings by email?
Open Your checks from a card's menu and switch Email on per check. Choose whether serious findings come straight away and the daily summary hour. Email is off until you do; the line at the bottom of the panel says what will be sent. Monitoring settings.
A card disappeared. Where did it go?
Check the resolved count beside Check now. Otherwise it was snoozed (back at the next check) or dismissed (hidden for good, for you only). Dismissing does not teach Winston anything; Show me fewer like this does. The card menu.
Why does Details say "looked at 1, none big enough"?
The check found rows and judged them too small by its own bar. That is different from "below your sensitivity", which is your setting under Edit, and from "nothing to report", which means the query came back empty. Cards and statuses.
What happens when the free trial ends?
Your data, rules and skills are kept. Overview, Chat, Library, Scheduled Tasks, Work Audits and Marketing are blurred with their real counts until a plan is chosen; Learn Winston, Settings and Support stay open. Account and access.
How do I hand the workspace to someone else?
If you are the owner, open Settings → Members and either edit a member's role to Owner or invite someone as Owner. Both ask you for a code Winston emails you. You become an Admin when it completes; an invite only completes when they accept. Transfer ownership.
Who can approve or see my work?
Ask an admin to confirm your workspace's roles and the item's sharing controls. Do not assume approval is owner-only, a session link is private, or that a sentence in a prompt about who may see a result enforces access. The only roles are Owner, Admin and Member. Account and access.
Can I use Winston on my phone?
Use the supported browser interface and open the navigation menu as needed. The same workspace, data and action checks apply.
Where do I find credit and plan terms?
Use Billing, Usage and Earn credits in your workspace. Check the applicable terms before purchasing, enabling recharge or relying on a promotional balance.